Frequently Asked Questions
What does each product option include?
Review the option name, product description, specifications and gallery before ordering. Items shown for styling are not included unless the description or selected option says they are.
How do I check dimensions?
Compare the measurements in the product description and dimension images with your room, doorway and intended placement. For help, email support@bicail.com with the product link and the measurement you need to confirm.
Do furniture items require assembly?
Assembly requirements are listed on each product page. Several bicail furniture items include numbered components, hardware or instructions; follow the instructions supplied with your item.
Where does bicail ship?
Checkout currently supports Shopify-available destinations across Europe and North America, plus China, Hong Kong, Singapore, Japan, Taiwan and South Korea. The country selector at checkout is the final check for a destination.
How much is shipping?
Standard shipping is USD $6 when the merchandise subtotal is below $36. Shipping is free when the merchandise subtotal is $36 or more. Review the final total at checkout before paying.
Which payment methods are available?
The storefront currently presents a credit or debit card secure checkout. The method actually available for a particular order is displayed during checkout.
How do I track an order?
Use the tracking link in the shipping email, review the Orders area of your customer account when available, or see the Track Order page.
How can I contact bicail?
Email support@bicail.com. For an existing order, include the order number and the email address used at checkout, but never send complete payment-card details or passwords.